News & Events
IMPORTANT PRODUCT REMINDER
31st March 2014
IF YOU OWN AN ILITE, PLEASE REMEMBER TO RE-CHARGE THE BATTERY FULLY BEFORE PACKING IT AWAY FOR THE SUMMER, TO ENSURE IT WILL WORK AGAIN NEXT AUTUMN.
It has come to our attention in previous years as Autumn approaches and customers start returning to the iLite, some did not re-charge the battery after its last use before storing for the summer.
Therefore these have subsequently over-discharged and the battery has fallen below the level where the chargers provided can recharge. This may have caused damage to the battery.
Do not discard the batteries as we will give you a solution to recharge them but you may have to take them to a specialist company to do this.
As per our Guarantee Conditions we do not cover the battery, however, we do our best to inform users to fully re-charge after use and this is included as a warning on the instruction manual provided with the iLite at the time of purchase.
If you are encountering any problems or have any other questions please do not hesitate to contact firstname.lastname@example.org
Additional OR replacement batteries and chargers are available from authorised supplier SCL Direct
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